Thils cares about your privacy. Therefore, we only process data that we need for (improving) our services and we will be careful with the information that we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
About the data processing
Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and to whom the data is accessible.
E-mail and mailing lists
For handling (part of) the payments in our store we use the platform of Mollie. Mollie processes your name, address and city details and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and in this context to share (anonymized) data with third parties. All of the above guarantees regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data any longer than permitted by law.
If you opt for Klarna (retrospective payment), Klarna may, in its own legitimate interest, carry out a credit check or pass on the payment data collected for processing payments to an external credit institution. You can object to this at any time.
We collect reviews via the platform of Trusted Shops. If you leave a review through Webwinkel Keur you are required to provide your name, email address. Webwinkel Keur shares this information with us, so we can link the review to your order. Webwinkel Keur also publishes your name and place of residence on their own website. In some cases Webwinkel Keur may contact you to explain your review.
In the event that we invite you to leave a review, we share your name and email address with Webwinkel Keur. They use this information only to invite you to leave a review. Webwinkel Keur has taken appropriate technical and organizational measures to protect your personal data. Webwinkel Keur reserves the right to use third parties for the provision of services, for this we have given permission to Webwinkel Keur. All the above guarantees regarding the protection of your personal data also apply to the parts of the service for which Webwinkel Keur uses third parties.
Shipping and logistics
If you place an order with us it is our job to deliver your package to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence data with PostNL. PostNL will only use this data for the performance of the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.
When you place an order with us, it is our job to get your package delivered to you. We use the services of DHL to perform the deliveries. It is therefore necessary for us to share your name, address and place of residence with DHL. DHL will only use this data for the execution of the contract. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.
External Sales Channels
We sell (part of) our products through the platform of Bol.com. If you place an order through this platform Bol.com shares your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.
We sell (some of) our products through the platform of Blokker.nl. If you place an order through this platform, Blokker.nl shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.
We sell (part of) our products through the platform of HomeDeco.nl. If you place an order through this platform HomeDeco.nl shares your order and personal data with us. We use this information to process your order. We will treat your data confidentially and have appropriate technical and organizational measures to protect your data from loss and unauthorized use.
Purpose of the data processing
General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the task you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time, other than at your request, we will ask you for your explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.
Cooperation with tax and criminal law investigations
In some cases, Thils can be obliged by law to share your data in connection with governmental tax or criminal investigations. In such a case, we are forced to share your data, but we will resist within the possibilities offered by the law.
We will retain your data for as long as you are a client of ours. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. Pursuant to applicable administrative obligations, we must store invoices containing your (personal) data.
(personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by us or on our behalf. Below we explain what these rights are and how you can exercise them.
In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we administer anonymized data. You will receive all copies and data in the machine-readable data format that we use within our systems.
You have at all times the right to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.
Right of inspection
You always have the right to inspect the data that we process, or have processed, and which relate to your person or can be traced back to that person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record, together with a list of the processors holding this data, stating the category under which we have stored it.
Right to rectification
You always have the right to have the data we process, or have processed, which relate to your person or can be traced back to that person, rectified. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been amended.
Right to restriction of processing
You always have the right to restrict the data we process (or have processed) that relate to or are traceable to your person. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you confirmation at the email address we have on record that the data will no longer be processed until you lift the restriction.
Right of portability
You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.
Right to object and other rights
You have the right to object to the processing of your personal data by or on behalf of Thils. If you object, we will immediately cease processing your data pending the outcome of your objection. If your objection is valid, we will provide you with copies and/or copies of the data that we are processing, and we will stop processing the data permanently.
You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to these data. We collect information about your surfing behaviour and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.
Cookies from third parties
Buys Ballotstraat 3 A
7131 PN Lichtenvoorde
T +31 (0)6 30 70 75 13
E [email protected]
Contact person for privacy matters